Privacy at Live Locator – Family Tracker

It is very important for us to collect, process and store your data with the best possible protection and with highest confidentiality. We are constantly working on better protection of your data. Herewith, we would like to inform you about the nature, scope and purpose of data handling at Family Locator – Live Tracker.

What is our privacy policy based on?

This privacy policy applies specifically to the Family Locator – Live Tracker smartphone app. If some content applies to us, we will specifically point that out.

When collecting, processing and storing your personal data, we comply with the legal requirements in Cyprus and the European Union. These can be found in the EU General Data Protection Regulation (GDPR) and other local privacy laws.

What kind of data do we collect and how long do we store it?

1. Registration Data

• Mobile phone number (MSISDN) (optional)
• Username (a pseudonym may be used)
• Email address (optional)
• Gender (optional)
• Date of birth (optional)

Purpose: To create and manage your account and provide access to our app's core functionalities.

Data Retention: Stored until account deletion.

2. Data Collected During App Usage

3. Support Request Data

• When you contact us for support, we process information you provide, such as your name (optional), email address, and the nature of your request.

Purpose: To assist you and address your concerns effectively.

Data Retention: Stored within three years.

4. Data Collected Through Third-Party Services

Purpose: To facilitate login and personalize your Family Locator – Live Tracker account.

Data Retention: Stored until account deletion.

Please also see the section Improvement of our service by collecting statistical data values for information about how we use statistical data for the improvement of our service.

Data Retention and Deletion Policy

• The retention periods for specific data categories are outlined above. However, if you do not delete your account, we will automatically delete or anonymize your data three years after your last account login, in compliance with our data retention policies.
• In certain cases, we may retain your data for a longer period if required by law, regulatory requirements, or legitimate business interests (e.g., for accounting, tax obligations, or to resolve disputes, enforce agreements, or ensure security).

Which app permissions are required for which feature?

All permissions requested by the app serve the purpose of providing you with a specific feature within the app.

Permissions on Android devices

• In-app purchases: To make in-app purchases of premium features available
• Identity: Management of the Family Locator – Live Tracker user accounts
• Contacts: Add other people to your group
• Location: To share your location with your group members

What permissions do we need and how do we use your data?

We process your personal data primarily based on the contract between us and you (Art. 6(1)(b) of GDPR).

We ask for your explicit consent to collect and process your location data. This consent is voluntary, and you can withdraw it at any time by adjusting your location settings in your phone. However, please note that if you withdraw consent for location data processing, certain core functionalities of the app, such as real-time location sharing, may be limited.

We do not use profiling or automated decision-making that would significantly affect users' rights. The app allows users to create profiles, add family members, and track their locations, but it does not involve automatic analysis or decision-making based on this data.

We also want to share a few important details about how we use your data:

• You can review our Conditions and this Privacy Policy directly from the app screen. After registration, you can return to the Privacy Policy anytime within the app, or via our app store page.
• The manually entered data (mobile number, username) are required to enable the use of the app and its features. The optional input of additional data (email address, gender and birthdate) improves the user experience.
• You can use Family Locator – Live Tracker by entering a pseudonym. There is no need to enter your real name in the app.
• For the app and all of its features to work properly, automatic collection and use of Device and Network Information is required during sessions.
• Your user account is created using a randomized user ID. We use this account to authenticate users and ensure system security.
• After you grant us access to your address book, we will propose contacts to connect with who are also registered on Family Locator – Live Tracker. The contacts in your address book will be processed but not stored. Through hashing, we cannot see any specific contacts on the server side, unless they are also registered on Family Locator – Live Tracker.
• All data is collected and processed by us in the minimum necessity to guarantee the functionality of the app.
• Our users expect high accuracy for location-based features, and we provide this to deliver the best possible experience. However, if you choose a less accurate location mode, such as "Places only" or "Invisible," we do not continuously track your location. Instead, your location is only detected when necessary for these specific features and is not stored permanently.
• By offering personalized and prominently adjustable location modes for users, we follow the "privacy by design" principle.
• Your data is not processed for third-party advertising purposes.
• The collection and processing of your payment data for billing purposes will not be handled by us directly. It will be processed by third-party payment providers who manage payment transactions securely on our behalf.

How and to whom is data passed?

To continually improve Family Locator – Live Tracker's features and user experience, we rely on a variety of third-party services, analytics, location, mapping, cloud storage, and more. These services help enhance app performance and user engagement.

We ensure all third-party providers adhere to strict data protection agreements regarding the access, storage, and processing of your data. Additionally, we implement technical safeguards, including TLS/SSL encryption, to protect your data during transfers and ensure its confidentiality and integrity.

We may engage the following third-party service providers in order to provide us with necessary infrastructure for delivery and improvement of our services:

• Facebook – Analytics / ad management service provider
• Appsflyer – Deeplinking, analytics services, events tracking provider
• Google (Google Analytics, Google Maps) – Analytics service provider, Maps integration
• Firebase Crashlytics (Google LLC) – User authentication, analytics, marketing service provider

Please note that some of the third-party services we work with may process your data outside of the EU. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable privacy laws.

Your data will also be shared with members of your group within the Family Locator – Live Tracker.

Additionally, we may disclose your data if required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Improvement of our service by collecting statistical data values

In order to improve our service, we use data generated while using the Family Locator – Live Tracker. This includes the following data points: app starts, session lengths, feature usage, IP address, mobile ad IDs, installation UUID, Android IDs, screen views, user properties (such as first launch), app crashes, and custom event parameters.

For tracking these data points, creating statistics and deriving improvement analysis, we hand over this data to the following third-party services:

• Firebase
• Google Analytics

According to Art. 6(1)(f) of GDPR, we have a legitimate interest in collecting such statistical data, as it helps us improve the app and user experience, without overriding your rights and freedoms.

How can I delete or access information about myself?

You can contact us to arrange the deletion of all personal information from our servers (see section Who is responsible and how do I contact Family Locator – Live Tracker?).

You can access and export all personal data that we store about you to you or a third party by contacting us.

In addition to access and deletion rights, under the GDPR you also have the right to:

• Correction: Request correction of any inaccurate or incomplete personal data we hold about you. You can also update your information directly through your account settings.
• Restriction of Processing: Request that we limit the processing of your data under certain circumstances.
• Objection: Object to the processing of your data for direct marketing or other purposes based on our legitimate interests.
• Data Portability: Receive a copy of your data in a structured, commonly used, machine-readable format and transfer it to another service if desired.
• Withdraw Consent: Withdraw consent at any time if our processing is based on your consent.

You may submit a request to exercise any of these rights by contacting us. We will respond to your request within 30 days, as required under the GDPR, unless an extension is necessary due to the complexity of the request or a high volume of requests.

If you are not satisfied with how we have addressed your issue, you have the right to file a complaint about how your personal data is being handled with the Federal Commissioner for Data Protection and Freedom of Information (BfDI).

What do we do technologically to prevent damage?

We take all reasonable technical and organizational measures to ensure the security of the app and data transmission. To prevent unauthorized access or disclosure, and to ensure data accuracy and legitimate use, we have implemented appropriate procedures to safeguard the data handled within the Family Locator – Live Tracker.

• Your registration and authentication in the app are done through a unique code sent via SMS, which you must enter into the app. This provides a level of security comparable to mobile TAN processing in online banking.
• Data transfer to our server backend is secured via TLS/SSL encryption using the HTTPS protocol, with additional transport encryption.
• Local storage on your device is limited to what's necessary for the functionality of Family Locator – Live Tracker. When you uninstall the app, all data is erased from the device. However, on Android devices, data stored on external memory may remain even after uninstallation.
• App usage is logged within Family Locator – Live Tracker, but by default, we do not access this data. You can choose to send this data to us via email for troubleshooting and improving your app experience.
• Our server backend is protected by various safety and security mechanisms. You authenticate and gain access using a unique token based on your personal data, ensuring secure authentication. We also implement firewalls and conduct regular security updates to safeguard your information.
• In the event of a data breach or security incident, we will take immediate steps to mitigate the impact and notify affected users. This includes informing you without undue delay if your personal data is compromised. We will also report the incident to the relevant supervisory authority within 72 hours of becoming aware of it.

Who is responsible and how do I contact Family Locator – Live Tracker?

To get in touch with us: Habitat Zero, developer@dayzeroglobal.com

If you have questions or suggestions regarding data protection, you can easily contact us at developer@dayzeroglobal.com.

An easily searchable imprint with all relevant information and ways to contact Family Locator – Live Tracker is available within the app and on our app store page.

Where can I find the latest version of this document?

Our privacy statement is easily accessible at any time. It is also available during the use of the app, from our website and our app store pages. We may update this Privacy Policy from time to time. This latest version is dated December 22, 2025.